Timeoora was designed to maximize your time. Therefore, our support works the same way: direct, fast, and focused on solving what really matters.
1. Technical and Account Support
To report bugs, account issues, subscription questions, or any issue affecting the use of the platform, send an email to:
[email protected]Be as specific as possible in your first message. Include:
- •Exactly what happened
- •The browser and device used
- •Steps to reproduce the issue (if applicable)
The clearer the description, the faster we can solve it.
2. Partnerships and Business
Proposals for institutional partnerships, integrations, or commercial matters should be sent to the same address:
[email protected]Use the subject “Partnership / Business” so your message is routed directly to the responsible team.
3. Response Time
We analyze all received messages.
Issues that impact access or platform performance receive priority and are answered within 24 business hours.
Other requests are answered within 48 business hours.